This year’s trends fall under three themes: People centricity, location independence and resilient delivery:
People centricity: Although the pandemic changed how many people work and interact with organizations, people are still at the center of all business. And they need digitaliized processes to function in today’s environment.
Location independence: COVID-19 has shifted where employees, customers, suppliers and organizational ecosystems physically exist. Location independence requires a technology shift to support this new version of business.
Resilient delivery: Whether a pandemic or a recession, volatility exists in the world. Organizations that are prepared to pivot and adapt will weather all types of disruptions.
https://www.gartner.com/smarterwithgartner/gartner-top-strategic-technology-trends-for-2021/
Management Views 